Question 1

What are processing credits?

Accepted Answer

Each captured action costs one processing credit to turn into a reusable pattern. The Pro plan includes 1,000 credits per month and you can purchase additional credits at any time.

Question 2

Do processing credits expire?

Accepted Answer

Yes. Monthly credits included with your plan roll over but expire 12 months after they are allocated. Purchased credits also expire after 12 months. Credits are always used in the order that expires soonest first.

Question 3

What happens if I run out of credits?

Accepted Answer

You won't be able to process new actions into patterns until your credits renew or you purchase additional credits.

Question 4

What if I'm not satisfied?

Accepted Answer

We offer a 30-day money-back guarantee. If FusedFrames doesn't meet your needs, contact us within 30 days for a full refund, no questions asked.

Question 5

Can I cancel at any time?

Accepted Answer

Yes. You can cancel your Pro plan at any time from the dashboard. Your subscription stays active until the end of the current billing period.

Question 6

How do I upgrade to Enterprise?

Accepted Answer

Contact our sales team to discuss your requirements. Enterprise plans include custom credit allocations, unlimited team members, SAML SSO and dedicated support.

Question 7

Are prices shown inclusive of tax?

Accepted Answer

No. All prices are shown excluding any applicable taxes. Tax is calculated and clearly shown at the point of payment based on your location.

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