Question 1

What kind of enquiries does this form handle?

Accepted Answer

Press or media, legal or compliance, partnership, investment, speaking or event, security disclosure, careers, vendor, customer success story or any other enquiry that is not about evaluating the product. Pick the category from the list and write your message.

Question 2

How quickly will I get a reply?

Accepted Answer

We aim to reply within 24 hours on UK business days. Complex enquiries that need input from legal or security may take a little longer.

Question 3

I want to see the product. Should I use this form?

Accepted Answer

Not for a first look. Book a demo from the contact page and you will see a 30-minute walkthrough led by the founder. Use this form for follow-up questions after a demo or for anything that is not a product walkthrough.

Question 4

I am already a customer with a product issue. Where should I go?

Accepted Answer

Start with the help section for setup guides and common answers. For account-specific issues, email support@fusedframes.com directly from your account email.

Question 5

I have a legal or data protection question. Will this form reach the right person?

Accepted Answer

Yes. Pick Legal or compliance from the category list. You can also email legal@fusedframes.com directly if you prefer.

Question 6

How do I report a security issue?

Accepted Answer

Use this form and pick Security disclosure from the category list. Include enough detail for us to reproduce or assess the issue and we will get back to you.

Question 7

Can I send a message anonymously?

Accepted Answer

We need an email address to reply, so the form requires one. If you want to flag something from a separate identity, send the message from a private email address you control.

General enquiry

Frequently asked questions

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